Frequently Asked Questions
What is GOTS Certified Organic Cotton?
GOTS-certified organic cotton refers to fabric that meets the Global Organic Textile Standard (GOTS), one of the most rigorous certifications for organic textiles. All our fabrics are dyed using GOTS-approved dyes, which are free from hazardous substances such as nickel, lead, formaldehyde, amines, pesticides, and heavy metals. This protects not only farmers and their families but also you and your loved ones. We never use genetically modified seeds, toxic dyes, or synthetic pesticides.
Organic farming practices, including crop rotation, conserve soil health and help retain water due to higher organic matter. These sustainable methods use less energy and help fight climate change by storing more carbon in healthy soil.
Why Choose Organic Cotton Fabrics and Certified Factories?
Your baby’s clothing sits against their skin all day and night. Choosing natural, organic fibres helps regulate temperature, is antimicrobial, and contains no harmful chemicals or dyes—making it the safest choice for your newborn’s delicate skin.
What Are Fair Trade Factories?
Fair trade factories uphold the social, economic, and labor rights of farmers and workers across the supply chain. These practices support sustainable agriculture, environmental protection, and improved health and well-being.
Fair trade premiums fund vital community projects such as schools, health clinics, clean water wells, and training in business and agriculture. Factory employees receive fair wages, social security, pension funds, housing support, paid leave, medical insurance, meals, and overtime pay. Their children benefit from tuition-free schooling. Every purchase makes a difference—when you buy fair trade, you support people and protect the planet.
Why Use Bamboo?
Bamboo is biodegradable and naturally silky-soft, making it perfect for babywear. It helps regulate temperature, keeping your baby cool in summer and warm in winter. Hypoallergenic and highly absorbent, bamboo wicks moisture away from the skin—ideal for active little ones and reducing discomfort from sweat.
How Is Your Product Packaged?
In 2020, we committed to reducing our environmental impact by eliminating plastic packaging. All garments are now packed and delivered in compostable bags.
What Is a Compostable Bag and How Long Does It Take to Break Down?
Our compostable bags are made from plant-based starch and produce no toxic materials. Once exposed to soil, they decompose within 180 days—compared to the hundreds of years it takes for traditional plastic to break down. You can feel even better about receiving your order!
Do You Offer Gift Wrapping or Gift Messages?
Yes! All Wilson + Frenchy online orders are gift-ready—beautifully packed in a luxe cotton drawstring bag with gold foil detailing. Price tags are removed, and each order includes a sweet, keepsake gold foil-printed card. You can add a personal message at checkout, and we’ll include it on the gift receipt.
What’s the Best Size to Buy for a Baby Shower Gift?
We recommend size 000 (0–3 months or small). While it may not fit a newborn immediately, it will be wearable for longer than the first week or two. You can also choose one-size-fits-all gifts like our muslin wraps, bunny rugs, or knitted blankets. Most babies will use at least three of these essentials.
Looking for a Gift but Not Sure What to Buy?
We offer gift cards! Choose between an e-Gift Card, emailed directly to the recipient, or a beautifully designed Physical Gift Card mailed to your nominated address. All gift cards are valid for 3 years from the date of purchase.
What’s a Bunny Rug?
A bunny rug is a 100 cm x 100 cm square blanket, typically made from cotton and bamboo. Soft, breathable, and stretchy, it’s perfect for swaddling or as a top sheet.
What Is the Fit of Your Garments?
Our garments follow Australian sizing standards. For more details, please visit our sizing page.
What Charities Do You Support?
We’re proud to support our local community by working with small businesses and nonprofits, including The Royal Women’s Hospital Foundation and St Kilda Mums.
What Detergent Do You Recommend?
We suggest using soap berries, pure soap flakes, well-researched eco-friendly brands, or locally made/home-made detergents. Tip: Avoid eucalyptus oil, as it may affect color and foil details.
How Should I Wash Your Knitwear?
Avoid pre-soaking. Wash gently in cold water—either by hand or machine—with similar colors. Do not vigorously rub knits to remove stains.
What Is the Filling in Your Sleeping Bags Made From?
Our sleeping bag filling is made from recycled polyester yarn created from post-consumer waste, such as PET bottles.
What Does the "Low Fire Danger" Label Mean?
Our garments are slim-fitting to reduce fire risk and made with natural, chemical-free materials. We don’t use fire retardants because our fabrics are already low-risk. For more information, visit the Australian Government Product Safety Standards.
Do You Restock Sold-Out Products?
No, our collections are limited. Once an item is sold out, it will be replaced by a new collection.
Why Do You Charge for Shipping?
Our warehouse, based in Melbourne, lovingly picks, packs, and ships each order in our signature Wilson + Frenchy packaging. We use reusable cotton garment bags, recyclable plastic, and cardboard to protect your items.
What If I Think My Item Is Faulty?
Please return the item to the store where you purchased it or email us at hello@wilsonandfrenchy.com.au. Ensure all washing instructions were followed.
Do You Accept Returns?
Please refer to our Returns Policy.
Still Have Questions?
We’re happy to help! Email us at hello@wilsonandfrenchy.com.au.