Returns & Exchanges
We understand that sometimes things don’t work out. That’s why we happily accept returns for change of mind or incorrect sizing on full-priced, new season items within 30 days of purchase, as long as the item:
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Is in original condition
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Has not been worn or washed
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Has all original tags attached
Important Notes
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Returns are not accepted on items purchased during a sale or promotional period (excluding the sign-up promotion).
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Refunds or store credits will be issued once your return has been reviewed and processed.
Received a Faulty Item?
We take great care to ensure all products meet our high standards. If you believe you’ve received a faulty item, please contact us as soon as possible. If the fault is confirmed, we’ll arrange a replacement or refund for you.
How to Lodge a Return
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Click below to submit your return request:
Lodge your return here - Carefully repackage the item(s) in their original condition with all tags attached.
3. Post your return to the address below:
Wilson + Frenchy Returns
5/167 Westall Rd
Clayton South VIC 3169
Australia
Please allow up to 5 business days for us to process your return after it has been received.
Need Assistance?
If you have any questions, our team is here to help.
Email us at hello@wilsonandfrenchy.com.au